IPAF Safety Guides (Operator Safety Guide or Site Safety Guide) are available to view in ePAL under the ‘Experience’ section. Make sure you have created your first machine then the ‘Safety Guides’ button will show.

For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Your digital licence will show once it has been processed by IPAF and the training centre. Please wait for your notification (email or SMS) that it is ready.

For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

Please double check your junk folder for an email from IPAF or your messages. If you still do not see an email or SMS from IPAF, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

Yes, ePAL allows you to display multiple IPAF issued licences and qualifications.

ePAL requires a smartphone running Apple’s iOS or Google’s Android operating system (that can access Google Play).

It is available on the latest two major Apple iOS versions. The minimum operating system for Android, is version 6 (Marshmallow).

If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

All IPAF licences can be verified at www.ipaf.org/checkpal

The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

All IPAF licences can be verified at www.ipaf.org/checkpal

Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

ePAL will notify you of any licences that are due to expire. The training centre that originally trained you will be listed in the ePAL app under 'Training' or use the IPAF website to find a training centre near you.

ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an existing licence, it will show the most recent training centre.

Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. View more information at www.ipaf.org/ePAL