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This resource is for members only. Please login or consider becoming an IPAF member.
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7903: I need help with the ePAL app
To get help with the ePAL app, please go to the 'More' section within the app and click on 'Support: Get in touch with IPAF'. The form will allow you to provide all of the necessary information for us to help you.
If you cannot access the app, please raise a support ticket or email support@ipaf-pal.org and including the following information:
- Description of the issue
- Platform (iOS or Android)
- IPAF Licence Number (if known)
- IPAF ID Number (if known, shown at the top of the more section)
- ePAL version (if known, shown at the bottom of the more section under logout)
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7905: Do I have to have a digital licence?
No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.
You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.
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7906: Why does IPAF need my contact details?
To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.
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7907: My IPAF ID account is not working
Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org
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7908: I made a mistake with my email or mobile number when creating my IPAF ID account
Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
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7909: I forgot my password for my IPAF ID account
Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.
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7910: How does an existing PAL Card holder get their digital PAL Card? Does a training centre have to issue it?
All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.
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7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL
The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
