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END-USER LICENSE AGREEMENT
EPAL SOFTWARE FOR ANDROID & IOS19 March 2021
1. General
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7903: I need help with the ePAL app
To get help with the ePAL app, please go to the 'More' section within the app and click on 'Support: Get in touch with IPAF'. The form will allow you to provide all of the necessary information for us to help you.
If you cannot access the app, please raise a support ticket or email support@ipaf-pal.org and including the following information:
- Description of the issue
- Platform (iOS or Android)
- IPAF Licence Number (if known)
- IPAF ID Number (if known, shown at the top of the more section)
- ePAL version (if known, shown at the bottom of the more section under logout)
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7905: Do I have to have a digital licence?
No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.
You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.
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7906: Why does IPAF need my contact details?
To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.