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We have received reports that there has been a phishing email sent to a number of IPAF members. The email appears to come from IPAF, but it did not originate from our system.
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7907: My IPAF ID account is not working
Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org
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7908: I made a mistake with my email or mobile number when creating my IPAF ID account
Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
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7909: I forgot my password for my IPAF ID account
Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.
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7910: How does an existing PAL Card holder get their digital PAL Card? Does a training centre have to issue it?
All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.
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7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL
The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
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7912: I’m getting a ‘Licence has already been claimed’ error when adding my licence to ePAL
The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.
If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
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7913: I’m getting a ‘Licence could not be found’ error when adding my licence to ePAL
The licence number you entered is not valid, double-check you entered it correctly or if using NFC (like a contactless payment tap) on a PAL Card, try entering it manually.
If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.
