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7903: I need help with the ePAL app
To get help with the ePAL app, please go to the 'More' section within the app and click on 'Support: Get in touch with IPAF'. The form will allow you to provide all of the necessary information for us to help you.
If you cannot access the app, please raise a support ticket or email [email protected] and including the following information:
- Description of the issue
- Platform (iOS or Android)
- IPAF Licence Number (if known)
- IPAF ID Number (if known, shown at the top of the more section)
- ePAL version (if known, shown at the bottom of the more section under logout)
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7905: Do I have to have a digital licence?
No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.
You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.
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7906: Why does IPAF need my contact details?
To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.
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7907: My IPAF ID account is not working
Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email [email protected]
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7908: I made a mistake with my email or mobile number when creating my IPAF ID account
Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email [email protected].
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Site Assessment (for MEWP Selection) Training Course
This course launches 31st March 2021.
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7991: Does ePAL support Huawei phones?
As of March 2020, new Huawei phones no longer use Google services and cannot access the Google Play store.
At present, the Android ePAL app is only available through the Google Play store and is not available on Huawei’s AppGallery store.
