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7909: I forgot my password for my IPAF ID account
Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email [email protected].
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7910: How does an existing PAL Card holder get their digital PAL Card? Does a training centre have to issue it?
All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.
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7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL
The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email [email protected].
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