FAQs

  • 7934: How do I get help with the ePAL app?

    If you need help with the ePAL app or digital licences in general, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7745: When is ePAL available?

    ePAL is being rolled out globally. Check your country at www.ipaf.org/ePAL

  • 7915: Can I get my MEWPs for Managers, or Harness or CAP licence on the ePAL app?

    Yes, any issued IPAF licence and qualifications can be shown within ePAL. All newly issued licences will automatically be linked to your IPAF profile (if you have provided your IPAF ID at the time of training). Existing licences can be linked by entering your licence number from your certificate within ePAL.

  • 7917: Can I update my name that is shown on my licence in the ePAL app?

    To update your name you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7916: Can I update my photo that is shown on my licence in the ePAL app?

    To update your photo you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 8105: Can I use ePAL on multiple devices?

    Yes, you can download ePAL and log in to your account on more than one device, for example, both your work and personal phones.

  • 7905: Do I have to have a digital licence?

    No, IPAF still offers a physical printed PAL Card and certificate. Please speak to your IPAF training centre when booking your training.

    You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.

  • 7914: Does ePAL require an internet connection?

    Yes, ePAL requires an internet connection to log in, however once logged in you can view your licences and experience offline. Sharing of licences and logging experience requires an internet connection.

  • 7991: Does ePAL support Huawei phones?

    As of March 2020, new Huawei phones no longer use Google services and cannot access the Google Play store.

    At present, the Android ePAL app is only available through the Google Play store and is not available on Huawei’s AppGallery store.

  • 7918: How do I add a category to my digital licence in the ePAL app?

    Your digital licence will show all of the categories that you have been trained in. If you wish to get trained in additional categories, contact an IPAF training centre.

    Your additional categories can be added to your existing licence, but these will be backdated to the original training date. Alternatively, ePAL allows multiple digital licences.

  • 7920: How do I use the log book on the ePAL app?

    To use ePAL’s digital logbook to record your operating experience, first create the machine, you will need to do this for each new machine you use. Then create your manual work log entry and fill in any relevant details.

  • 7910: How does an existing PAL Card holder get their digital PAL Card? Does a training centre have to issue it?

    All existing PAL Card holders can use the new ePAL app, they simply have to create an IPAF ID account and claim their licence either by scanning their PAL Card on their phone using NFC (like a contactless payment tap) or manually typing in their licence number. As long as their profile details match their licence details, it will be linked and visible within ePAL.

  • 7922: I can't delete my machine or work log in the ’Experience’ section

    Once created, you can only edit a machine or worklog.

  • 7923: I can't see my Safety Guide (Operator Safety Guide or Site Safety Guide)

    IPAF Safety Guides (Operator Safety Guide or Site Safety Guide) are available to view in ePAL under the ‘Experience’ section. Make sure you have created your first machine then the ‘Safety Guides’ button will show.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7924: I did my training but no PAL Card is showing in the ePAL app

    Your digital licence will show once it has been processed by IPAF and the training centre. Please wait for your notification (email or SMS) that it is ready.

    For further help, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7925: I didn't get my email or SMS to validate my IPAF ID account

    Please double check your junk folder for an email from IPAF or your messages. If you still do not see an email or SMS from IPAF, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

  • 7909: I forgot my password for my IPAF ID account

    Open ePAL and click ‘Login’, then select ‘forgot my password’ and follow the steps provided. For further help, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7919: I have a digital PAL Card through ePAL but now require a physical PAL Card.

    If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the IPAF training centre that trained you to order a physical PAL Card - the training centre will charge a fee for this.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7926: I have two IPAF licences can I have them both on the app?

    Yes, ePAL allows you to display multiple IPAF issued licences and qualifications.

  • 7908: I made a mistake with my email or mobile number when creating my IPAF ID account

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7933: I no longer have access to my email address or mobile phone number that I used to sign up for an IPAF ID. What do I do?

    Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7929: I shared my PAL Card but they didn’t get it.

    The sharing of the PAL Card is done over your communication apps (email, iMessage, WhatsApp etc). Please double check to see if the message was sent. You will need data enabled to send the PAL Card and certificates.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7746: Is ePAL available for existing PAL Card holders?

    Yes, ePAL will be available to both new & existing PAL Card holders in the UK and Ireland when it is launched. View more information at www.ipaf.org/ePAL

  • 7911: I’m getting a ‘Could not validate user against the licence provided’ error when adding my licence to ePAL

    The licence security check has failed for one or more reasons. Please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7913: I’m getting a ‘Licence could not be found’ error when adding my licence to ePAL

    The licence number you entered is not valid, double-check you entered it correctly or if using NFC  (like a contactless payment tap) on a PAL Card, try entering it manually.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7912: I’m getting a ‘Licence has already been claimed’ error when adding my licence to ePAL

    The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.

    If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email support@ipaf-pal.org.

  • 7930: My digital PAL Card doesn't unlock my MEWP.

    Due to mobile phone manufacturer's restrictions, ePAL cannot behave like a Smart PAL Card and unlock an RFID access control enabled MEWP.

    If you require a PAL Card for machine access control, this can be requested at the time of training. If you require a physical PAL Card after completing your IPAF training and receiving your digital licence, you will need to contact the training centre that trained you to order a physical PAL Card. The training centre will charge a fee for a physical PAL Card.

    To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.

  • 7928: My ePAL app is not working and I need to get on site.

    If the ePAL app is not working, please try to log out and log in again, or remove and reinstall the app.

    If you are still having problems please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org.

    All IPAF licences can be verified at www.ipaf.org/checkpal

  • 7907: My IPAF ID account is not working

    Check you have activated your account, an email or SMS will have been sent. If not, please raise a support ticket at www.ipaf.org/support or email support@ipaf-pal.org

  • 7931: My licence is coming up for renewal how do I contact the training centre?

    ePAL will notify you of any licences that are due to expire. The training centre that originally trained you will be listed in the ePAL app under 'Training' or use the IPAF website to find a training centre near you.

  • 7927: What devices can run the ePAL app?

    ePAL requires a smartphone running Apple’s iOS or Google’s Android operating system (that can access Google Play).

    The minimum operating system version is iOS 14.x, which is available for the iPhone 6s and later, including the iPhone SE (2016). For Android, it is version 6 (Marshmallow) and newer.

  • 7744: What is ePAL?

    ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. View more information at www.ipaf.org/ePAL

  • 5828: What is the purpose of the operators' log book?

    The log book is an operator’s record of machine usage/experience. The printed log book has been replaced with the digital log book through the ePAL app.

  • 7932: Where did I do my training?

    ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an existing licence, it will show the most recent training centre.

  • 7921: Where do I find my licence number?

    To link an existing licence you will need to provide your licence number. This will be printed on your PAL Card or certificate.

    If you cannot find your IPAF licence number you can contact us directly at support@ipaf-pal.org.

  • 7906: Why does IPAF need my contact details?

    To create an IPAF ID account you need to use and validate your email address or mobile number. These details are required on your training assessment booklet, so your licence is linked to your IPAF ID. You will get notified when your licence is ready.