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7912: I’m getting a ‘Licence has already been claimed’ error when adding my licence to ePAL
The licence is already linked to an IPAF ID, please double-check you haven’t provided a different IPAF ID to your training centre or signed up again using a new email address or mobile number.
If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email [email protected].
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7913: I’m getting a ‘Licence could not be found’ error when adding my licence to ePAL
The licence number you entered is not valid, double-check you entered it correctly or if using NFC (like a contactless payment tap) on a PAL Card, try entering it manually.
If you are still experiencing issues, please raise a support ticket through ePAL under the ‘More’ section, at www.ipaf.org/support or email [email protected].
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7914: Does ePAL require an internet connection?
Yes, ePAL requires an internet connection to log in, however once logged in you can view your licences and experience offline. Sharing of licences and logging experience requires an internet connection.
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7915: Can I get my MEWPs for Managers, or Harness or CAP licence on the ePAL app?
Yes, any issued IPAF licence and qualifications can be shown within ePAL. All newly issued licences will automatically be linked to your IPAF profile (if you have provided your IPAF ID at the time of training). Existing licences can be linked by entering your licence number from your certificate within ePAL.
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7916: Can I update my photo that is shown on my licence in the ePAL app?
To update your photo you will need to contact the IPAF training centre that trained you. To find the training centre contact details, open the ePAL app and go to the ‘Training’ section.
